Zoik Water India Pvt Ltd is the operator of (https://www.drinkzoik.com) By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service..
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
3.1 Return Due To Change Of Mind
Don’t love your Zoik? We will do our best to make it right. If you are dissatisfied with one of our products for any reason, we will refund the amount paid for your most recent order, limited to one case. To request a refund or replacement, send an email to [email protected] with your name, order confirmation number, and reason for the request, within 7 days of when you receive your product. We may require proof of purchase if we can’t verify your order.
If the product you received was damaged in transit, or is otherwise defective, we will replace it with a similar version of the product at no cost to you. If the product doesn’t agree with you we will (at our discretion) refund your order. Refund policy subject to change without notice. Please note these terms may not apply to Amazon or Big Basket orders.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.